Safe Bound Moving

DO NOT HIRE THEM

BIG SCAMM IS GOING AROUND BY MOVING COMPANIES AND SAFEBOUND IS PART OF IT. GOOD REVIEWS HERE ARE FAKE!! They apply scams for a long time, changing companies between MOVE ME AGAIN and SAFEBOUND MOVERS - their website is fake, they are agents who hire third party movers and get commission on top, their website presents a company but is a lie

go to the scam support group for more details, the scam is getting noticed by the police, REPORT AND HELP GET THOSE SCAMMERS - https://www.facebook.com/movingcompanyhelpandsupport/

quoted estimate of 670$CAD - to close the deal - after was threatened to pay 2,200$CAD - PAY IT OR LEAVE IT STYLE -

representative GINA very polite until you close the deal; after they pick your stuff, they threat, lie, don't answer phone, SAVANNAH get in to negotiate the 4x more what they quoted, saying they send a estimate(who works in this business and misquote 4x less??) , threatening with PAY IT OR LEAVE IT , once you pay to RESCUE your items, no drop off is confirmed, they ghost you, don't answer and if you spam their txt - you get a stop texting me - answer. I think I was lucky they eventually decided to book my drop off with a whatever date - take or leave it - attitude again, all by txt, no calls, so they could clear their storage for the next scam to come.

Move size: 1 Bedroom Home Service cost: $2200

I was told by them that they will match the price with other companies I found $450 estimation they told me they match and I accept alittle more or less .The moving was in Montreal,QC distance is about 13 km and stuff was one furniture 2 drawer and one queen bed with very light Fram two small desk two chair about 10 boxes very light containing napkin and paper towel ...very light (total weight is about 50 kg ).loading took only 30 minutes and then they estimate the total weight is 2000 lb .then I must mention I book for 28 October in morning then they contact me the day before and tell me that moving in Montreal postponed to next day and my reservation is for evening and already I paid $200 deposit which is not refundable so I have to lose one day of work then truck came at 9 pm in 30 minutes load finished then the accountant contact me and ask me to pay $2030 and told me total wight is 2000 lb (without any proof of any scale then she said I have to pay %50 at 10 pm .I was shocked she said due to civil-19 and inflation price is like this but she is not telling truth because my field of work is finance then I said they didn't give good service and she said that if I want I must pay %50then they will put in storage and again they will charge me for storage so total my stuff which if I want to buy them from Ikea brand new will cost me $300 she ask for more than $2000 she give me the price of Toronto so I ask her to put everything in garbage .I will never recommend this company to anyone and I understand why they are saying deposit is not refundable they take deposits and stuffs by asking high price. very bad customer service. I will sue them to consumer protection court. And recommend to everyone avoid this company

Move size: Partial Move Service cost: $2030

If i could give 0 stars i would! I never ever write reviews but i had to share so no one else experiences what we did. We had a table, 2 leaves, 7 chairs and a dresser moved from ON to NB. When i called Maya the sales agent told me it didnt even sound like we had 500lbs so it would be around $500 plus tax and i was like that sounds great, expecting to pay max $700 with the extra fees and tax that are usually there. So we send the $200 deposit. the movers came and picked up our items had us sign the contract WITHOUT LETTING US LOOK AT IT!! this was a huge red flag to me but everything was on the truck and i had already spent $200 that i didnt want to lose out on, they gave us our copy of the invoice and i couldnt read a single thing on it. We asked how much would it be and mover said not my job, youll get an email. so we waited DAYS and i eventually emailed and called inquiring about the due amount they finally got back and told me over 1200$ was due! and I was shocked i inquired why it was so high and waited another week to get a response they said that the quote isnt final and gave some other excuses and i was livid but remained polite and asked if there was anyway to get a discount because this is double my quote and i was not expecting this. another week goes by and i still havent had a response and then i get a phone call being told that now theres over $1300 due before they can deliver our stuff! Again i was livid questioning why this continued to increase! they told me that there was a premium price of .45c per lbs instead of the .40c per lbs THAT WAS ON THE CONTRACT WE SIGNED because the items were picked up within the last 5 days of the month and they also tacked on a $200 fee that wasnt on the previous invoice for itemization. Again i talked with the accounting agent and said this doesnt make any sense, they werent sending me updated invovices just telling me over the phone or through text how much was due. I questioned why i was being charged a move similar to a 1bedroom apartment for 10 items and she told me she would speak with the manager. another week passed and she finally gets back to me and says 1125$ is due as they gave a $200 discount and if it was sent by 8pm that night it could be delivered the following week. So we sent it. The movers called me the day of delivery and tell me they will be there by 4pm. At 6pm we called them inquiring where they were, they said they would be there in 20min, they finally arrived at 7pm and unload the truck with broken items! we inquired what happened?? The mover said he had no idea he just picks up the loaded items and unloads but he has a contract to sign. Once everything was unloaded he brings the contract over and says he needs a signature i told him i wasnt signing it until i read it in full, and he walked away and was like okay thats fine and was extremely hostile! I said excuse me thats my information you need to give this to me, he seemed extremely guilty and it took 10 minutes of discussing with him and he finally threw our copies of the contract and inventory list at us and said fine here take this and left before i could even look at the paper. Ive been trying to get in contact with the company to make a claim before the 10 days are up and have had no luck. So i truly recommend not to risk using this company even if youve sent the deposit just say screw it and use a more reliable company because this one will scam you!

Move size: Partial Move Service cost: $1300

This company is nothing but a scam and it starts as soon as your furniture is on the truck and they shut the doors, check out the facebook page called scam moving companies and you will see many horror stories, this is not a company you want to do business with the invoice came in 3 x higher than the quote and they would not produce the weight ticket they said they had, then they hold your furniture as ransom and there is nothing you can do about it because the courts are so backed up right now it would take you at least a year before your case would even be looked at. When I filed a claim for damage I got an automatic message saying someone would contact me within 24 hours and that never happened. The only reason I gave them one star is because you have to put something in there it should be zero

Move size: 4 Bedroom Home Service cost: $7500

Unprofessional company. Late 2 hours without warning and no respect for the customer - hang up when trying to clarify issues. For 11 boxes and a folding chair and table and a keyboard I payed 1200$. Took advantage of me not reading a fine print about their service after my things were packed. You have to pay upfront and only then they deliver. You don't know in what condition your package will come, but you have to pay what they say. I would not recommend this company.

Move size: Partial Move Service cost: $1200

WORST movers ever!!!! If I could give minus 5 stars that's too many! Tripled price, broke goods, sucked, one mover had BIG TIME attitude, paid for assembling and just upped and left, probably because of broken and damaged goods. Won't give breakdown on reciept, got lied to over and over, they are scam artists and don't know how they can live with themselves, especially scamming people with disabilities, shame on you, I sincerely hope your business ends and soon so others do not have to go through what I went through.

I don't know how you sleep at night! I wish you all the misery you put on me for the rest of your existence.

Move size: 2 Bedroom Home Service cost: $4500

Do not use this moving company I was quoted $500.00 and once all of my items were on truck they wouldn’t move to new address until I signed and payed via e transfer. They said it was 6000 lbs but had no scale and if I wanted actual weight we had to drive 50 minutes away and I had to pay for mileage as well . Final cost $2500 and I had no furniture at all just boxes. Absolutely disgusting they took advantage when I was in time crunch and they knew it too. Do not sign without reading fine print. A total scam

Move size: 3 Bedroom Home Service cost: $2500

I booked them for moving 1 bedroom apartment from London Ontario to glacé bay Nova Scotia. My stuff dint weigh what they told me and gave no reference for the scaling fee or the proof for charging me what they took. I asked for breakdown of invoice and haven’t got it till now. Through pictures and excel sheet I was given an estimate of 1000lbs which is what it was around. But because I asked them for 2500lbs maximum so the person who came literally forced me to write 2500lbs for flat rate but when I dint write he made sure that the invoice will be according to 2500lbs. I don’t agree to that. Also because my apartment was on 2nd floor with total of 21 stairs they asked for 300$ and I refused to it and put all my stuff down on my own and they dint even help me at all and asked me to pay $2300 with no proper invoice saying if I need my stuff on time I need to pay before 5pm. I paid it thinking they will be efficient and good. When I booked them they said it will be 5-7 days so I planned my trip accordingly. On my way here the driver kept calling me saying I need to be there as they are reaching early and then I asked someone to get it delivered on my behalf where they forgot to drop half of my stuff asked me to pick it 300 kms from where it was suppose to come to which I denied as it wouldn’t fit in my car and I dint pay to pick it up on my own And I have been calling them everyday since then (been 10 days now). They pick my call up after trying it for about 40-45 times and then they keep sending me back and forth from sales to accounting and don’t reply to mails too. I have no clue where my stuff is and if I’ll be getting it or not. It has my medicines and my work stuff and kitchen stuff but they just don’t care as all they wanted was money. I wouldn’t recommend their services to anyone. Sales team will act very sweet and friendly offering discount but you will get a high amount invoice with no breakdown at all and then accounting team will be super rude and not helpful at all. I wasted my money And my stuff because of them. 0 stars for their services. Their quote amount will not match their actual amount.

Move size: 1 Bedroom Home Service cost: $2327

I was very disappointed to receive a call less than 24 hours before my mom’s move from your company cancelling the move.

After multiple emails over the course of the past few weeks and confirmation 2 days before the move, I was shocked to be called the day before the move and told that the date we had selected was not possible.

I was given no other solution than to reschedule the move.

I flew in from Calgary to Montreal for the weekend to move my elderly mother from an assisted living home to a long term nursing home.

I personally paid to have a COVID test prior to the move for myself and my mother and I obtained special permission from both homes to enter the homes to pack and unpack.

I chose your company over others as you offered vaccinated movers. It was challenging enough to coordinate a move between nursing homes during COVID without the movers cancelling with less than 24 hours.

I found myself scrambling to find a new mover while packing and taking care of my elderly dependent mother.

I found Mark, your caller, unprofessional and completely lacking in empathy of our situation. The only solution that was offered was changing the date of the move which was not possible.

I did not receive an email from you or Safe Bound Moving apologizing and confirming a reimbursement of our deposit.

I am appalled at how we were treated.

I emailed Lauren, my contact, 2 days ago and have as yet received no reply, no apology and no refund of our $200 deposit.

Christine Salberg

Move size: 1 Bedroom Home Service cost: $465

I would love to be able to write a positive review for Safe Bound Moving but alas our experience was anything but!!

To top it all off they were unable to complete our move and refused to refund our deposit.

We should have realized from our initial contact with Safe Bound that it would turn into a disaster and time wasted by 3 parties with no apologies from Safe Bound! We re-booked multiple times.

When we booked with them they were unable to process our credit card or email us a copy of our contract. We never did receive a copy of the contract. They told us they would call to confirm our pick up time(s) however on each occasion we had to contact them. In many instances there was no answer and we were unable to leave voicemails as their mail box was full. When someone did pick up the phone we were told our time "looked good".

April 29 - Initial contact made with Safe Bound Moving, appointment booked for noon pick up on May 7. Said they would confirm by 3:30 PM May 6

May 7 - 9:50 AM finally rec'd notification that p/u would be between 2 and 5

3:20 PM - rec'd call that the crew was running late and would be unable to arrive at p/u prior to 5 PM

Individual, who had been waiting all day had to leave for work at 5:30

Notified Safe Bound office of this and was assigned May 12; was told the move would happen before noon; time was suitable to person at p/u

May 12 - Safe Bound vehicle needed repairs and could not complete pick up

Safe Bound arbitrarily assigned May 15. That date was unsuitable for the individual at the pick-up point

Safe Bound was advised immediately that May 15 was not suitable and May 19 was arranged as the pick-up date with a guaranteed AM pick up

May 19 - Safe Bound changed the pick-up time to between 3-5 PM. That was agreeable for all parties.

8 PM - call received that Safe Bound vehicle had suffered another breakdown and would not arrive until 11 PM or later. We had no option but to complete our move with someone else. Safe Bound refused to refund our deposit.

May 20 - I contacted Universe Moving in Ottawa and they were able to complete our move within days without a hitch!!

Move size - kitchen cabinets 14 pieces

Service cost - loss of deposit

Move size: Partial Move Service cost: $790

Thank you, Safe Bound Moving! Moving is a particularly stressful experience and we can't thank your team enough for making it as stress-free as it could be. Every one of them bent over backward to accommodate our requirements, which were not always straightforward. They were efficient, careful, friendly, polite, respectful, and fun, making us laugh at a time when we felt more like crying. What a team! Thank you boys, you were brilliant! And thank you Jackson for the excellent organization and communication. Safe Bound Moving does still rule the waves!

Move size: 2 Bedroom Home Service cost: $1047

I hired Safe Bound Moving in March 2021 for my very small relocation from Oshawa, Ontario to Charlottetown, PEI. The quote Safe Bound provided me was for $1185.00. Moving day 2 guys loaded the truck in under 1 hour and my items only filled half a 26ft truck. They waited until the truck was loaded and presented me with documents to sign as they explained, acknowledging that they picked up my items. The header on the documents was Move Me Again, not Safe Bound. They said Safe Bound is the main company with many other companies operating under them. I was presented with 2 ways to pay. I could pay based on their estimate on moving day or pay $40 to have my items scaled. When asked what their estimate was, I was told 5800lbs. I did not even have 2000lbs let alone 5800lbs. I asked them to get the load weighed. They promptly left to which I assume they were heading to the scale. I received an invoice 3 days later and was charged $3418 for a weight of 5780lbs. I called for proof of weight according to what I was charged and they could not provide scale ticket. I was told me if I didn't pay I would not receive my stuff and I would be charge $120/day to store it until payment received. They cleaned me out $ as a single mom. Filed a claim, many emails sent, no response. No scale ticket ever received. Now I have legal counsel involved and the BBB. I will not let them get away with this!

Move size: 1 Bedroom Home Service cost: $3419

Safebound moving is a BIG SCAM. My recent experience with my move from one condo building to another in downtown Toronto: Movers delayed moving by 10 hours, all my service elevator bookings expired, they loaded all the stuff and started harassing me for more money or they would take the truck away. I ended up paying three times the amount that was quoted. They refused to weigh the stuff and decided to charge me extra weight for stuff in a studio apartment. I moved all the small stuff inmy car.

Do not get duped by these people. They will hook you in with a low quote and hold you and your stuff unless you pay what they ask for. after paying interac, once the truck got loaded. They asked me to wait 2 hours. These fraudsters then forced me to make a trip to the ATM and pay them cash.

I ended my move at 11:30pm in the night when I booked these movers for Noon to 3 pm in afternoon. They arrived at 7pm. They did not take any of my calls or give any update on what is going on. They just want you to pay them the deposit in advance and then cheat you later.

I wish they have decency to return my money. The experience unfortunately cannot be undone.

DO NOT USE THIS SERVICE.

Move size: Studio Service cost: $1200

From the time we contacted SBM - up until our $200 deposit - everything went fine.

The day of the move - my brother and I had moved out of our apartments and SBM didn't show up on stipulated pick up time. We didn't get any calls to warn us or give us a heads up. Then we got an email that the 3rd party logistics company they hired to pick our things had their truck break down, but promised to pick up our things before midnight.

Midnight rolled by and no pick up. Next morning was a saturday and SBM office is open until 1 pm. We frantically kept calling but didn't get a single pickup and no response.

Later in afternoon we got a call from the warehouse manager offering us $100 discount with a promise to pick up our things in a 1 hour window. We asked for some time to coordinate on our end and then call back to confirm - kept calling but no pick up no response.

Sunday and Monday a holiday. Our landlord getting furious that our things still in the apartment. We had to hire a truck rental and move everything in a friend's garage for the time being.

Overall - SBM is pathetic. They don't provide a heads up, they don't keep their commitments, they don't business support after 5 pm. The call centre folks are middle person who create a bottleneck - they don't know exactly which truck company will do pick up or where the truck is, how things are managed.

Move size: 2 Bedroom Home Service cost: $2000